Delivery

Postage

We offer FREE UK Mainland delivery on all of our items so you know exactly what you will be paying before you get to the checkout so there are no surprises.

Dispatch Times

All orders received before 12pm are dispatched the same working day once cleared payment has been received. We do NOT dispatch on weekends or Public Holidays, if any of the items are purchased over these days then they will be dispatched on the following working day after receiving cleared payment.

Once your order has been sent we will contact you by email. Please allow the stated delivery times in the postage details before contacting us to find out when delivery will take place. Delivery times will vary depending on what services you have chosen but please allow up to 7-10 workings days for delivery in case of postal delays.

Delivery Services

We send all of our UK orders using 2nd Class standard via Royal Mail which can take 2-5 working days to receive, occasionally we may use alternative delivery services if the order is of high value or bulkier.

We also offer UK Special Next Day delivery on many of our products and if this option is available at the checkout it will be clearly shown prices will vary depending on size and weight of goods being ordered.

UK Services

Royal Mail 2nd Class - Delivery aim 3-4 Working Days
Royal Mail 1st Class - Delivery aim 1-2 Working Day
Royal Mail 24 Tracked - Delivery aim 1 Working Day

Royal Mail Special Next Day Delivery Guaranteed® (Mon-Fri)

International Services

Royal Mail International Standard - 10-30 Days
Royal Mail International Tracked - 7-15 Days
EU Eco Super Saver (untracked) - 20-60 Business Days
EU Royal Mail Tracked 7-20 Business days

Europe

We only sell our carbon brushes range to most EU countries so you may find that not all products are available for shipping to the EU. All EU taxes are collected at the checkout so you do not need to worry about paying Tax when the item(s) arrive at your country of destination. We do not guarantee any other processing fees or handling fees that may be applicable that your country may charge for delivering your parcel, as this will be down to the associated shipping company that delivers in your country.

International Duties, Taxes & Handling fees
Please note we (Top Deals Online Limited) are not responsible for any Import Taxes, Duties or any handling fees when goods enter the country of destination. We only send using DDU ( delivered duty unpaid) The consumer is responsible for all these additional charges if any are due when trying to receive the goods in your country of residence. If goods are returned back to us because you have refused or not paid the required import duties then only refund of the product purchased price will be returned.

International buyers should contact their countries Import Tax Authorities to find out what additional charges will be applicable for the value of goods they are purchasing from us.

All of our international orders do not include any UK Value Added Tax (VAT)

Collection

We offer Collection for all online orders from 9am - 2pm Monday - Friday ONLY
No collections are available on Public Holidays.
All collection orders can take up to 2hours before they can be ready to collect or until a collection email/SMS has been sent. Do NOT arrive until you have received your collection confirmation.