**Delivery to 27 EU Countries from 1st July 2021**
We are working on finding a solution to delivering to the European Union from the 1st July 2021, but we sadly need to halt selling to the 27 EU states until we find a solution that best suits both parties and reduce clearance times and unnecessary import duties and handling fees. Until we find an appropriate solution our EU customers are still able to purchase from our eBay platform with no issues the link is below to our shop
For customers in the EU and wish to purchase from us can still do so by visiting our ebay shop in the link below:
Visit our Ebay Shop here
We do apologies for any inconvenience caused and we hope to introduce selling to the EU very soon.
We also offer UK Special Next Day delivery on many of our products and if this option is available at the checkout it will be clearly shown prices will vary depending on size and weight of goods being ordered.
Royal Mail 1st Class - 1 Working Day
Royal Mail International Tracked Europe/rest of the world - 10-15 Days
Currently we are NOT sending goods to the 27 European Union countries from 1st July 2021 but all other NON-EU states are not effected by this.
International Duties, Taxes & Handling fees
Please note we (Top Deals Online Limited) are not responsible for any Import Taxes, Duties or any handling fees when goods enter the country of destination. The consumer is responsible for all these additional charges if any are due when trying to receive the goods in your country of residence. If goods are returned back to us because you have refused or not paid the required import duties then only refund of the product purchased price will be returned.
International buyers should contact their countries Import Tax Authorities to find out what additional charges will be applicable for the value of goods they are purchasing from us.
All of our international orders do not include any UK Value Added Tax (VAT)
No collections are available on Public Holidays.
All collection orders can take up to 2hours before they can be ready to collect or until a collection email/SMS has been sent. Do NOT arrive until you have received your collection confirmation.
We accept many forms of payment to help our customers ensure they can place orders with minimal effort using the following methods of payment at the checkout.
- Credit & Debit Cards (Visa, Mastercard, Amex & Maestro)
- Google Pay
- Apple Pay
- Shop Pay
Most of our orders are placed using Credit & Debit Cards and all data is processed securely using 256-bit SSL certificates with Level 1 PCI Compliant so your data is kept safe.
3D Secure is an additional security layer for online credit and debit card transactions. It adds an authentication step for online payments by redirecting the user to the card issuer’s domain.
At Top Deals Online we want you to be completely satisfied with our service and product(s) you have purchased every time you shop with us. However occasionally we know you may want to return the item/s you have ordered.
Our Returns Address is:
Top Deals Online (Returns Dept)
72 Kingsmead Ave
Please read this policy thoroughly before returning any item/s back to us to ensure we get your refund to you as quickly as possible.
Please DO NOT return an item/s without contacting us before, this will help us to process your refund or replacement much quicker.
Please ensure you tell us as much information for the reason of your return so we can improve our service to you in the future.
When returning your item/s please include a note with your full name, address, phone number to help us contact you in the most appropriate and best way possible.
Your Right to Cancel
You must advise us of your intent to cancel your order within 14 days after the day of receipt via email email@example.com
We will reply within 1 working day to advise you upon the best returns process. Please do not return the item until you have heard from us as this causes confusion and slows the process down.
Returned items must be complete, in an unused re-saleable condition and in the original packaging.
We will acknowledge receipt of the returned item by email to your registered email address.
A full refund of the order total will be made by the original payment method within 30 days of the item being received back.
You are responsible for return shipping costs and insurance.
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
You must advise us that you are returning your order as soon as it develops a fault via email firstname.lastname@example.org.
If the fault has been reported within 14 days of receipt we will advise our returns address via email or at our discretion we may arrange to collect or replace the item.
Where an item is returned after 14 days for any reason we will not refund the cost of return postage.
Should an item become faulty after 30 days of purchase but within the manufacturer’s warranty period we will at our discretion offer it to be replaced (replacement parts) or refund you.
All replacements are subject to stock availability at the time of processing.
What is not covered:
• Normal wear and tear caused by use in accordance with the operating instructions e.g. brushes
• Accidental damage
• Faults caused by: improper use, abnormal environmental conditions (including frost damage), overloading, insufficient maintenance, careless operation or handling of the product.
• Use of the product for anything other than intended use.
• Change or modification of the product in any way.
• Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
• Faulty installation if applicable.
• Repairs or alterations carried out by parties other than authorised repair agents.
• Claims, other than the right to correction of faults with the product covered by these conditions.
• Slight deviations from the specification that do not affect the functionality of the product
All spare parts are brand new however they are NOT covered by any guarantee once they have been fitted to the machine, Top Deals Online Limited do not take any responsibility for any spare parts fitted incorrectly or ordered incorrectly and as result causing your power tool(s) to not function or become damaged in the process there after. All repair work carried out using any of our parts are at the owners risk and you should seek professional technicians help before undertaking any type of repair work themselves.
If you have received an incorrect product please accept our upmost apologies and let us know ASAP via email email@example.com.
We will advise you of our returns procedure and returns address and send a replacement as soon as possible. It is important that you describe the product you have received so that we can send the Free returns envelop and correct our stock and avoid another buyer being disappointed.
Item Not Received
Please be aware no item is deemed lost by Royal Mail until a full 16 days have passed once dispatched and 40 days for International orders. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office or postal serviced in your country.
The above policies do not affect your statutory rights.
Important: - Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. You should also ensure that you include details of your name, address, phone number and order number.
Refunds will be made by the original payment method within 30 days of receipt.